Last updated: 26/09/2025

At Smoothound, we strive to provide a seamless and reliable shipping experience for our customers. Please review the following information regarding our shipping policy:

Order Processing:

  1. Once your order is placed, it will be processed within 3-5 business days, excluding weekends and holidays.

  2.  Please ensure that your shipping address and contact information are accurate and complete. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete information.

Order Changes and Cancellations

  1. If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes or cancellations may not be possible.

Shipping Methods and Delivery Times:

  1. Courier company will attempt for delivery 3 times if in any case customer is unavailable/ unreachable. After that product will be marked as RTO (Return to Origin). 

  2. The estimated delivery times for each shipping method will be provided during the checkout process. Please note that these are estimated times and actual delivery may vary depending on factors beyond our control, such as weather conditions or customs delays.

  3. Smoothound is not responsible for any additional customs fees, duties, or taxes that may be incurred for international shipments. These charges are the responsibility of the customer.

Order Tracking:

  1. Once your order has been shipped, we will provide you with a tracking number via email or through your account. You can use this tracking number to monitor the progress of your shipment.

  2. Please allow a short processing period for the tracking information to become available after receiving the shipment confirmation email.

Shipping Restrictions:

  1. Some products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. If any restrictions apply to your order, we will notify you promptly and work to find a suitable solution.

Shipping Fees:

  1. Our delivery charges are Rs.49/- on prepaid orders and Rs.49/- in case of Cash on Delivery.
    Shipping is free on all Prepaid orders above Rs.798/-.
    Shipping is Rs.49/- on all COD orders above Rs.798/-.

  2. While we strive to deliver your order within the estimated timeframe, please note that delays or issues may occur that are beyond our control. These may include but are not limited to natural disasters, transportation disruptions, or customs clearance delays.

  3. In the event of a significant delay or issue with your shipment, our customer support team will assist you in resolving the matter to the best of our ability.

Multiple Shipments:

  1. In some cases, if your order includes multiple items, they may be shipped separately. This may occur due to inventory availability or logistical considerations. You will be notified if your order will be shipped in multiple shipments.

If you have any questions or concerns regarding our shipping policy, please contact us at info@smoothound.in. We will be happy to assist you.

By placing an order with Smoothound, you acknowledge that you have read, understood, and agreed to be bound by this Shipping Policy.

Thank you for choosing Smoothound. We appreciate your business!